PRIVACY POLICY

Last updated: [January 26, 2026]

Serenava Wellness is committed to protecting your privacy. This Privacy Policy explains how your information is collected, used, and protected when you visit this website, book services, or interact with our business.

1. INFORMATION WE COLLECT

We may collect personal information including, but not limited to:

- Name

- Email address

- Phone number

- Billing information

- Appointment details

- Intake form responses related to skincare, health history, and lifestyle

- Information shared during virtual consultations

2. HOW YOUR INFORMATION IS USED

Your information is used to:

- Schedule and manage appointments

- Process payments and memberships

- Provide personalized services and recommendations

- Communicate appointment confirmations, reminders, and updates

- Respond to inquiries

- Improve services and client experience

3. MEDICAL AND HEALTH INFORMATION

Any health-related information provided is used solely for the purpose of providing safe and appropriate esthetic services and consultations. This information is not shared with third parties except as required to provide services or by law.

4. THIRD-PARTY SERVICES

We use third-party platforms such as Squarespace Scheduling (Acuity), payment processors, and email services to operate our business. These platforms may collect and process information according to their own privacy policies.

5. DATA SECURITY

Reasonable measures are taken to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

6. COOKIES AND WEBSITE DATA

This website may use cookies or similar technologies to improve user experience and analyze website traffic. You may disable cookies through your browser settings if you prefer.

7. SHARING OF INFORMATION

We do not sell, rent, or trade your personal information. Information may be shared only when necessary to provide services, comply with legal obligations, or protect the rights and safety of Serenava Wellness.

8. CLIENT RIGHTS

You may request access to, correction of, or deletion of your personal information by contacting us directly.

9. EMAIL COMMUNICATIONS

If you subscribe to our email list, you may unsubscribe at any time using the link provided in emails or by contacting us directly.

10. POLICY UPDATES

This Privacy Policy may be updated periodically. Continued use of the website or services indicates acceptance of any changes.

11. CONTACT

If you have questions about this Privacy Policy or how your information is handled, please contact:

info@serenavawellness.com